If you no longer need a product, you can cancel it to delete the product from your account. We’ll send you a confirmation email you must answer, and after you reply, we’ll delete the product and its files.
Note:
• To cancel a domain and remove it from your account, see Delete my domain.
• If you’ve purchased your product through a mobile app store like the Apple App Store or Google Play, you’ll need to use that mobile app store to make changes to your subscription.
- Go to your ELITE WEB Co. Renewals & Billing page. You might be prompted to log in.
- Select the product you want to delete, and then click Cancel Renewal.
- Click Delete My Product.
- Select To complete my request, I acknowledge that I must open the email and select ‘Yes, I want to delete.’
Note: If you’re cancelling a domain with Ownership Protection, you’ll need to verify your identity. Select Yes, Delete this product, then select Verify and delete. We’ll send a verification code via SMS or authenticator app if you’ve had two-step verification (2SV) enabled in your account for more than 72 hours. Otherwise, select Send Password to send a one-time password to your registrant email address. - Click Send email.
Related steps
- You may be able to request a refund for a canceled product. For refund eligibility, see our refund policy.
- After you delete all your products, you can close your ELITE WEB Co. account.
Warning:You can’t get a refund after you close your account. Once your account is closed, your account data is deleted and you will no longer be eligible for a refund as otherwise permitted under our refund policy
More info
- If you cancel auto-renew of a product, you can keep using it until the end of your subscription — then we’ll delete the product and all its files.
While these steps work for most products, a few need different steps to delete or cancel. For these products, please see the following articles:
- Cancel my pending certificate request
- Canceling Domain Backorders and Monitoring
- Cancel my incoming domain transfer
- Downgrade my domain protection plan
- Revoke a certificate
